Shipping & Delivery
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
COVID is being a bit of pain right now with shipping procedures being more strict, but despite that we're still working on getting all orders shipped as fast as possible.
The shipping times vary based on your country and is FREE for each country:
Australia & New Zealand: 8 - 15 Days
U.S: 9 - 16 Days
Canada: 16 - 25 Days
U.K: 8 - 15 Days
Europe: 3 Weeks
South America: 4-5 Weeks
WHAT ARE MY SHIPPING OPTIONS?
We only have one shipping option for now, which is FREE Insured Shipping.
HOW WILL MY ORDER BE SHIPPED?
Our shipping partners are:
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I PICK UP MY ORDER?
Unfortunately we do not offer a pick up service.
CAN I CHANGE MY SHIPPING ADDRESS?
If your order has not shipped, we are able to change your shipping address in our system. If it has shipped, it is not guaranteed we can change the address. We will contact our carrier for the status of your shipment and to see if an address change is possible. If yes, a change fee may be applied by our carrier and the delivery time may be delayed.
DO YOU SHIP INTERNATIONALLY?
ARE THERE ANY RESTRICTIONS WITH INTERNATIONAL SHIPPING?
Yes, we're not responsible for custom fees, duties, or taxes.
MY PRODUCT WAS DELIVERED BUT I NEVER RECEIVED IT! CAN I GET A REFUND?
If your delivery link indicates that your package was delivered but you did not receive it, we will file a claim with our carrier on your behalf. We will also work with you to get a replacement shipped to you ASAP. However, we are not able to issue refunds for products that are lost in transit.